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Site Policies  Best Flags, Inc. • DBA Holiday Flags 1101 Highland Way Suite B • Grover Beach, CA 93433-3127 Business Phone: (805) 473-0395 • Orders Only Phone: (800) 448-3524 • Fax: (805) 473-0126 E-mail: flags@anyflag.com
Bulk Discounts Confirming Prices Return To Top Sales Tax Tax-Exempt Customers Return To Top Purchase Orders Return To Top Return To Top Guarantee Shipping Methods Domestic Shipping Method Information Military APO/FPO Address Hawaii, Alaska, American Territories International Shipping Method Information Customer Account Order Tracking Standard Domestic Shipping Rate United Parcel Service Ground ETA: 5 business days. Holiday Flags utilizes both U S Priority Mail and UPS shipping services. The majority of our orders are shipped via US Priority Mail service. This service is fast, 2 to 4 days to most parts of the country, includes Saturday delivery and provides a Delivery Confirmation Number. A "Delivery Confirmation" number will not show a change in the status until your Postal Carrier scans the package and delivers it out to you. All packages are put into the Postal System on the day that the package is processed. Shipping information will be emailed to you on the day of shipment to the email address provided when placing your order. Our Free Shipping offer is for Banners Only. Orders placed containing banner poles and hardware will be split. The hardware items will be placed on a separate order and shipping rates calculated. You will be contacted by customer service via email to confirm the shipping cost required for the hardware items. Your approval of the shipping costs will be requested to continue with this part of your order. USPS Priority Mail Shipping Rates
UPS Shipping Rates
Expedited Shipment, International Orders As we ship most orders via UPS, you must specify a physical shipment address and not a Post Office Box. UPS will not deliver to P.O. Boxes. However, if your order is "small" (based on size and weight), we will ship with U.S. Priority Mail which can be delivered to a P.O. Box. Supply a P.O. Box if you prefer US Mail. Additional shipping charges may apply if the postal charges exceed the UPS charges.
Additional Handling All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. If you have more than one order pending with us, and would like to combine them, please send us notification via E-mail, business phone, or fax. If sending notification via E-mail or Fax, you must include the following: First name, Last name, and E-mail address. All information must be identical to that which was originally submitted. Please include contact information in the event we have questions regarding your request. Every effort will be made to accommodate you. We accept returns, for any reason, within 30 days of delivery of shipment for a full refund or exchange (we'll also refund the shipping cost if the return is a result of our error). To return an item(s), please contact us for your Return Goods Authorization Number (RGA). Without this number, we are not able to process your returned item(s). If an item is returned without an RGA number, we may at our discretion, confiscate the package with no responsibilities to the sender. We cannot accept returns of opened items, items returned more than 30 days after delivery, items that are not in their original packaging, or custom-made items (that are not defective). Items not typically stocked (i.e. larger flagpoles) are accepted for return but may be subject to a 20% re-stocking fee. We do not accept returns of any item that is not in its original condition, is damaged, or is missing parts. Please do not send us items that do not meet the acceptable condition, as we will only evaluate items with a pre-approved Return Goods Authorization Number (RGA). Please see our Return policy for more information. If you have provided a valid E-mail address, we will notify you of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund. Shipping costs are not refundable except if we made an error in processing your order. All items may be subject to a 20% re-stocking fee. After obtaining your RGA (Returned Goods Authorization) number from us, you may return your item(s) in the original container or a different container. Please enclose receipt, seal, and return to our physical address with appropriate shipping cost. We find that USPS Priority Mail ships within 3-5 days and is the most cost-effective. We will process your return and, depending on the situation, issue you a refund or exchange. If you are returning due to our error, we will also refund you all shipping incurred for the incorrect item. If requesting a refund, not at our error, we will issue a refund less shipping charges. We can assure you that we carry the highest quality flags and accessories available to us. Unfortunately, we cannot inspect sealed packaging destined for our customers As with all products, there is room for damaged condition. If you receive a damaged or defective product, and would like to return it for a refund or exchange, please contact us for your Return Goods Authorization Number (RGA). For more information on the RGA, please visit our Return Policy section. While we cannot guarantee that unauthorized access will never occur, rest assured that we take great care in maintaining the security of your personal information and in preventing unauthorized access to it through the use of appropriate technology and internal procedures. We do not rent, sell, or otherwise distribute any personal information from our customers to any other third party. Our site uses an order form for customers to request information, products, and services. We collect contact information and financial information which is used for the sole purpose of completing the business transaction. We do not send mailing lists or advertisements of any type. All pieces of information discarded are destroyed for your protection. Secure Sockets Layer Financial Information via Telephone We correspond often using Electronic Mail (E-mail). Unfortunately, our E-mail is not encrypted so we must notify our visitors that confidential information (financial information, etc.) would best be transmitted via our secure server, business phone line, or fax. If you do see your credit card number included in an E-mail, all but the last 4 digits will be erased. As always, we try our hardest to protect our customer's privacy but we cannot guarantee unauthorized access will never occur. All content included on this site, such as text, graphics, logos, button icons, images, data compilations, and software, is the property of our corporate parent Best Flags, Incorporated ("Best Flags, Inc."). The compilation of all content on this site is the exclusive property of Best Flags, Inc. and protected by United States and international copyright laws. All software used on this site is the property of Best Flags, Inc. or its software supplies and protected by United States and international copyright laws. By making them available on this site, Best Flags, Inc. is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes. Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of your communication and other content. If you do post content or submit material, and unless we indicate otherwise, you grant Best Flags, Inc. and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Best Flags, Inc. and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Best Flags, Inc. or its affiliates for all claims resulting from content you supply. Best Flags, Inc. grants you a limited license to access and make personal use of this site and not to download or modify it, or any portion of it, except with express written consent of Best Flags, Inc.. This license does not include any resale of commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; and downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, and to otherwise exploit for any commercial purpose without express written consent of Best Flags, Inc.. Any unauthorized use terminates the permission or license granted by nonexclusive right to create a hyperlink to the home page and all other affiliated pages of Best Flags, Inc. so long as the link does not portray offensive matter. You may not use any Best Flags, Inc. logo or other proprietary graphic or trademark as part of the link without express written permission. YOUR USE OF THIS SITE IS AT YOUR OWN RISK. THIS SITE (INCLUDING ALL CONTENT AND FUNCTIONS MADE AVAILABLE ON OR ACCESSED THROUGH THIS SITE) IS PROVIDED "AS IS." TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WITH REGARD TO THE CONTENT ON THIS SITE, BEST FLAGS, INC. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER (1) FOR THE ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF ANY CONTENT PUBLISHED ON OR AVAILABLE THROUGH THE SITE; (2) THAT THE SERVER THAT MAKES THIS SITE AVAILABLE IS FREE OF VIRUSES OR OTHER COMPONENTS THAT MAY INFECT, HARM, OR CAUSE DAMAGE TO YOUR COMPUTER EQUIPMENT OR ANY OTHER PROPERTY WHEN YOU ACCESS, BROWSE, DOWNLOAD FROM, OR OTHERWISE USE THE SITE. Under no circumstances shall Best Flags, Inc. or any other party involved in creating, producing, or distributing Best Flags, Inc. be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use Best Flags, Inc., including but not limited to reliance by a User on any information obtained from Best Flags, Inc. or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to Best Flags, Inc. records, programs, or services. User hereby acknowledges that this paragraph shall apply to all content, merchandise, and services available through Best Flags, Inc.. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law. Best Flags, Inc. and its affiliates attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site are error-free. If a product offered by us itself is not as described, your sole remedy is to return it in unused condition. The information on this site may contain errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors or inaccuracies and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors or inaccuracies may be related to product descriptions, pricing, and availability. In the event of a pricing error, we will provide you with the following options: (1) to proceed with the transaction based on the corrected information; or (2) to cancel your transaction. We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase due to any errors or inaccuracies, you may return it as an Incorrect or Defective Item. Please see our return policy for further information. However, we ask you contact us prior to returning the item(s) so we may fully assess the problem to develop the most effective solution for both parties. In using this web site and our services, we ask you to agree to indemnify, defend, and hold Best Flags, Inc. and all of its agents, directors, employees, information providers, licensors and licensees, officers, and parent (collectively the "Indemnified Parties"), harmless from and against any and all liability and costs (including, without limitation, attorneys' fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions of Use or the foregoing representations, warranties, and covenants. We ask that you will cooperate as fully as reasonably required in Best Flags, Inc.'s defense of any claim. Best Flags, Inc. reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of Best Flags, Inc.. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE AT ANY TIME FOR ANY REASON. Best Flags, Inc. may add to, change, or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this site apply as soon as they are posted. By continuing to use this site after any changes are posted, you are indicating your acceptance of those changes. Best Flags, Inc. may add, change, discontinue, remove, or suspend any other content posted on this site, including features and specifications of products described or depicted on the site, temporarily or permanently, at any time, without notice and without liability.
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